At
Competitor Screenshots, we believe that great communication builds great products. Whether you have a question, need support, want to collaborate, or simply have an idea to share, our team would love to hear from you. We’ve made it easy for you to get in touch and we make it a priority to respond as quickly as possible. Your feedback helps us improve our tools, our content, and the way we serve the competitive intelligence community.
We’re Here to Help
Our platform was created to help marketers, researchers, and entrepreneurs keep track of their competitors visually and efficiently. We understand that questions and ideas come up as you explore
Competitor Screenshots, and our support team is ready to assist with anything you need — from account setup to advanced data exports. Here’s how we can help:
- Technical Support: Facing a bug or issue while using our platform? Let us know and we’ll fix it fast.
- Billing & Subscription Queries: Need to upgrade, change your plan, or understand your invoice? We’re happy to help.
- Feature Requests: Have an idea for a feature that would make Competitor Screenshots even better? We’d love to hear it.
- Media & Partnerships: Want to collaborate, interview our team, or discuss a partnership? Reach out and let’s talk.
Our Communication Philosophy
We built
Competitor Screenshots to simplify how teams understand their competitive landscape. We value clear, transparent communication the same way we value clean, visual insights. When you write to us, you’re connecting with real people who genuinely care about your success. Every message we receive is read by our team — not bots or automated replies. We make sure your feedback, suggestions, and questions are handled thoughtfully. Whether it’s praise, critique, or a creative idea, we take every note seriously because that’s how we grow.
Why Your Feedback Matters
Our users shape our roadmap. Many of the features you see today in
Competitor Screenshots started as suggestions from our amazing community. Your input helps us build a product that truly solves real-world problems for marketers, founders, and analysts around the world. When you take a few minutes to write to us, you’re doing more than just sending an email — you’re influencing the future of our platform. We deeply appreciate your trust, your time, and your ideas.
Before You Write to Us
We’ve created an extensive
Help Center filled with guides, FAQs, and tutorials to help you find instant answers. You might find a quick solution there while we prepare a more detailed response. However, if you can’t find what you need, please don’t hesitate to reach out directly — we’re always glad to assist personally. For faster responses, please include details like:
- Your account email or registered username.
- A clear description of the issue or question.
- Any screenshots or examples that can help us understand the situation.
- If you’re reporting a bug, let us know your browser and device type.
Ways to Contact Us
We’ve designed multiple channels to make it easy to reach the right team quickly:
- Email: Reach our main inbox at info@competitorscreenshots.com
- Live Chat: Use the in-app chat feature for real-time help during business hours.
- Social Media: Send us a direct message on LinkedIn or Twitter. We’re active and responsive there too.
- Contact Form: Use our contact page to submit your message — it’s quick and secure.
Whichever method you choose, we guarantee a timely and professional reply. Our usual response time is within 24 hours on business days.
Partner With Competitor Screenshots
If you represent a brand, agency, or SaaS tool and want to collaborate,
Competitor Screenshots welcomes strategic partnerships. We regularly work with organizations that align with our mission to make market research more visual, accurate, and accessible. Whether you’re interested in co-marketing campaigns, API integrations, or sponsored insights, we’d love to start a conversation. Here’s how partnering with us can benefit your brand:
- Access to high-quality, visual competitive data that enhances your own tools.
- Co-branded marketing opportunities with exposure to our engaged user base.
- Integration support from our technical team for seamless collaboration.
- Joint research or content projects showcasing market trends.
Join Our Community
Our user base is more than just a group of subscribers — it’s a community of forward-thinking marketers, analysts, and entrepreneurs who believe in the power of visual intelligence. When you connect with
Competitor Screenshots, you’re joining a network of people who share insights, discuss strategies, and help shape the next generation of competitive tools. We also host webinars, share case studies, and publish deep-dive articles that explore the latest in competitor research and design trends. If you’d like to contribute or be featured, don’t hesitate to let us know in your message. We love highlighting innovative use cases from our community.
How We Handle Your Messages
When you write to us, your message goes directly to our internal communication platform. Our support system automatically routes your inquiry to the right department — whether it’s product support, billing, or partnerships. We track every message to ensure you receive a complete and satisfactory response. We also protect your data with industry-standard encryption and strict privacy policies. Your contact details and message content are used only to serve your inquiry and improve our services. You can read more about this in our
Privacy Policy.
Response Time and Follow-Up
We know how valuable your time is, so we make responsiveness a top priority. Our team typically replies within 24 hours on weekdays. For complex requests or technical investigations, we’ll keep you updated every step of the way until your issue is fully resolved. We also encourage follow-up messages if you feel something wasn’t fully addressed. Our goal is to ensure you always have clarity and confidence when using
Competitor Screenshots.
Our Commitment to Continuous Improvement
Every message we receive contributes to our continuous improvement cycle. We analyze trends in user feedback to identify common requests, pain points, and opportunities to innovate. Your comments directly shape our feature updates, design improvements, and roadmap priorities. When you write to us, you’re not just contacting support — you’re helping us grow smarter, faster, and more user-focused. We take that seriously and appreciate every voice in our community.
Ready to Reach Out?
If you have questions, feedback, or ideas, we’re all ears. You can reach us anytime via:
Email:info@competitorscreenshots.com
Contact Form: competitorscreenshots.com/contact Social: Follow and message us on LinkedIn or Twitter for quick updates. We look forward to hearing from you and continuing to make
Competitor Screenshots the most powerful and user-friendly competitive intelligence tool available.
Thank You for Connecting With Us
From everyone at
Competitor Screenshots, thank you for your trust and interest in our platform. Each message we receive helps us understand your goals better and deliver the kind of innovation that truly makes a difference in your work. We’re honored to be part of your research journey and can’t wait to hear from you.